Vox ADSL phone help
 
How does Paytel work
  1. Do I need to change my number?
  2. Will my current customers still be able to contact me if I switch over to a Paytel number?
  3. Where does the money come from?
  4. Do we get a new number?
  5. Will my old number Still work?
  6. What does Paytel numbers look like?
  7. Can I choose my own number?
  8. How will my current phone setup or switchboard be influenced?
  9. What else do I need to know about the service?
  10. What do I earn per minute peak and off peak?
  11. How do I start receiving calls on my Paytel number?
  12. Do calls need to be answered to earn money?
  13. What happens when we move office?
  14. Who can call the number?
  15. What if we have more than one office or number?
  16. Can we have our Paytel number diverted to a cell phone?
  17. Does the service only work with land lines?
  18. Is the service only for businesses or for anybody?
  19. Why is there no contact numbers on the Paytel website?
Signup steps
  1. How long does it take to setup?
  2. When and how can I start receiving calls on my new number?
  3. How do I start using my new number?
30  Day trial, refunds and rebates
  1. Who is eligible for the 30 day free trial?
  2. How does the Trial work?
  3. How do I cancel the trial?
  4. How long do refunds or rebates take to process?
  5. Where will refunds or rebates reflect?
  6. How will I know when I have received a refund?
Payouts
  1. How will I be paid?
  2. When will I get paid?
  3. Where do I see what I have been paid?
  4. How much can I earn?
  5. When will I earn money and when not?
Office setup
  1. One line Setup?
  2. Two or more lines setup with hunting, with or without switchboard?
  3. Two or more lines setup without hunting?
  4. Will Paytel work with our Switchboard?
  5. Does the size of your business matter?
 
Costs
  1. What does Paytel cost?
  2. What does it cost to call a Paytel Number?
  3. Are there any other hidden costs?
 
Technical issues and problems  
  1. My Paytel number is engaged when I call it?
  2. When I call my number it  says that it does not exists?
  3. My number sounds like it is ringing but my land line does not ring?
  4. I am receiving calls but no payments?

 

 

 
www.paytel.co.za
 
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How does Paytel work
 
  1. Do I need to change my current office number?
    No and yes. Your old number will be unaffected but if your customers do not call your new Paytel number you won't earn anything.


  2. Will my current customers still be able to contact me if I switch over to a Paytel number?
    Yes definitely.  Since your old number is unaffected and still works customer that know your current number will still be able to contact you as normal.  We recommend that you immediately start promoting your new office (Paytel) number where and when ever possible to get the maximum profit benefits from the Paytel number as soon as possible!

  3. Where does the money come from?
    Cell phone and landline service providers such as Vodacom, Telkom and MTN charges cell phone rates (R 2.85 per minute, see Costs) when calling a Paytel number. A portion of this rate will be paid to the relevant business owner who receives the call.

    On average Paytel users earn 32c excluding VAT per minute. This is broken down into 50c from MTN numbers and 25c on incoming calls received from any other numbers from other service providers such as Telkom, Vodacom etc. All values exclude VAT!

    Off peak rates starts at 19:00. On all calls received from MTN numbers during off peak hours you will still earn 50c per minute, however on any other calls received from any other service providers such as Telkom you will earn 15.5c (excluding VAT).



  4. Do I get a new number?
    Yes. Although your older number will still work, to receive the benefits that Paytel has to offer you will have to use your Paytel number for receiving incoming calls to your business line. Your old number will be unaffected.


  5. Will my old number still work?
    Yes, but unlike your Paytel number your old number does not generate income when called.  The benefit of Paytel is that you will never again have to change your number, even when you move office. Simply have calls diverted to your new office number when you move.

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  6. What do Paytel numbers look like?
    Paytel numbers usually start with 08391 and looks similar to cell phone numbers. It's now widely accepted by large corporate businesses as the new type of business number. Companies like Computicket the AA, Junk Mail are already using this type of service.


  7. Can I choose my own number?
    No unfortunately not




  8. How will my current phone setup or switchboard be influenced?
    Your current phone setup remains unchanged and Paytel has no effect on your phone lines, phone systems, or switchboard. The only thing that changes is the fact that your customer has to call your new Paytel number in order for you to earn income from incoming calls.  If they call your old number you will not earn anything.


  9. What else do I need to know about the service?
    When you publish your Paytel number you need to adhere to the terms of use policy. Free minutes do not apply when calling Paytel numbers and calls  are charged at the cell phone rate of R 2.85 per minute. Since almost 80% of people call from cell phones these days the cost impact to customer will be minimal as they would already have paid cell phone rates to make a call. Paytel simply allows you to earn money on the amount your customers would spend anyway.   Note that when receiving calls after hours you Paytel number earns less money per minute than during peak hours.

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  10. What do I earn per minute peak and off peak?
    On average Paytel users earn 32c excluding VAT per minute. This is broken down into 50c from MTN numbers and 25c on incoming calls received from any other numbers from other service providers such as Telkom, Vodacom etc. All values exclude VAT!

    Off peak rates starts at 19:00. On all calls received from MTN numbers during off peak hours you will still earn 50c per minute, however on any other calls received from any other service providers such as Telkom you will earn 15.5c (excluding VAT).


  11. How do I start receiving calls on my Paytel number
    Simply have the number published and promoted on your promotional material, website, email signature, litter heads business cards and adverts. When the number is called you will earn money

  12. Do calls need to be answered to earn money?
    Yes of course, calls that just ring do not generate income. When you answer a call your business will start earring money and the longer you talk the more you earn. If you have a switchboard with multiple lines you will be able to receive multiple calls simultaneously,  allowing you to earn more.

  13. What happens when we move office?
    Your Paytel number will remain unchanged , simply have a new divert setup to your new office number. This will usually take about 48 business hours and will cost you an once of  fee of R150.

  14. Who can call the number?
    The number can be called from any Telkom, cell phone or Neotel line. Some independent service providers such as Vox will not be able to call the number.

  15. What if we have more than one office or number?
    You will be able to apply for more Paytel numbers after registration. Simply logon to your account and click "Get More Paytel Numbers"

  16. Can we have our Paytel number diverted to a cell phone?
    No this is not allowed. However you can divert your land line number receiving the call to your cell phone and still earn the 34c per minute rebate when answering the calls.  Please consult with your land line provider (i.e. Telkom or Neotel) regarding call forwarding costs.
     
  17. Does the service only work with land lines?
    Yes.  No cell phones and no VoIP  numbers. 
     
  18. Is the service only for businesses or for anybody?
    The service is strictly for business use only.  This includes home businesses.  The service may not be used for residential use only.  No refunds will be given to residential customers after signups. 
      
  19. Why is there no contact numbers on the Paytel website?
    Paytel is 100% web base company.  Our email support is first class. We do have an outbound call centre to call customers upon request.




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Signup Steps
  1. How long does it take to setup?
    Once you have completed the registration and verified your email, it will take approximately 48 business hours for your new Paytel number to be created, diverted and delivered to you.  We will send you a link via email to collect your new Paytel number. Ensure that you receive this email by adding the email address info@paytel.co.za as a contact in your Outlook. Please also check your spam, bulk or junk mail folders before lodging a query.  The system will usually attempt to contact you at least four to five times if you have not collected your number after it has been setup.


  2. When can I start receiving calls on my new number?
    Your number is live and working from the moment you receive it. You will be able to call the number right away and your selected land line should ring. When you answer these calls, you will earn 34c per minute (incl. VAT).


  3. How do I start using my new number?
    Simply publish  your new number on your website, letterheads, email signatures, business cards etc. You can also use it for advertising to help cover the costs of the ads by generating income from responses. Once your customer’s starts using your number it will start generating a steady income.
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30  Day trial, refunds and rebates
 
  1. Who is eligible for the 30 day free trial?
    Everybody can get a 30 day free trial, however when applying for a second Paytel number on the same (previously registers) land line number the system will no longer allow a 30 day free trial.


  2. How does the free trial work?
    The 30 day free trail is an opt out trail. This means that you can cancel the service anytime before the trial ends without  any  further obligation whatsoever. Should you want to keep your number simply keep going without canceling, then the activation fee will automatically be deducted from your selected bank account the day after your trial expires. Congratulations you can now use the number for life.
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  3. How do I cancel the trial?
    Use this link to go the Trial Cancelation Logon and follow the easy steps. All activation emails that are sent to you during registration will also explain the process. Alternatively you can logon to your account and under general click "Cancel Free Trial". It's fast and easy! 


  4. How long do refunds or rebates take to process?
    Usually within 48 business hours. However in some rare cases it might only be paid at the end of a calendar month.


  5. Where will refunds or rebates reflect?
    The money will be paid into your bank account displayed on the "My Account" section. If no changes have been made this is the bank account you used during signup.


  6. How will I know when I have received a refund?
    We will send you an email and it should reflect on your bank account after 48 business hours or at the latest by the end of the calendar month.
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Payouts
    
  1. How will I be paid?
    We will pay you directly into the bank account you supplied during signup.  This is also the account from which your activation fee will be deducted.  You can view your bank details on the "My Paytel"  section after you logged onto the Paytel website.


  2. When will I get paid?
    Money generated from your Paytel number will be paid in your account 30 days after month end (30 days in arrears).  The minimum payment amount is R100 so should the amount owed to you be less than R100.00 it will be rolled over to the next month for payment.


  3. Where do I see what I have been paid?
    We will send you an email with the payment details and the money will reflect on your bank account.  You will also be able to view all earnings online in your  "My Paytel"  section after you have logged on.


  4. How much can I earn?
    The main income is  50c  per minute from incoming MTN numbers peak and off peak. If averaging  rate accross all calls received on average Paytel users earn 12c excluding VAT per minute across all networks.

    Off peak rates starts at 19:00. On all calls received from MTN numbers during off peak hours you will still earn 50c per minute..


  5. When will I earn money and when not?
    This is important to understand. You will only earn money from calls made to your Paytel number and not from calls made directly to your business line only. Since your old business number will still work it is advisable that you switch over completely to the using only the Paytel number, thus ensuring that you earn money from all calls. The only way to do this is to promote, and publish the number so that it can be used!. Once your number starts receiving calls and start generating income, payment will automatically be made to your selected bank account 30 days after month end.


 
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Office setup
    
  1. One line setup?
    Easy! Simply have a Paytel number diverted to the applicable land line number.


  2. Two or more lines with hunting, with or without switchboard?
    When you have multiple lines or a switch board you will have to have the "Call Hunting" feature from Telkom enabled. If your line is busy this is a feature will divert your call to your next available (or alternative) Telkom line.  So it allows you to use one telephone number for all your land lines. Simply have your Paytel number linked (diverted ) to your main hunting line number. If you do not have the Hunting feature enabled please call Telkom to have the service activated.


  3. Two or more lines setup without hunting?
    If you have no switchboard  or hunting and each of your lines are called directly, you will have to apply for a Paytel number per telephone line. You will then have different numbers for each line. It is recommended that you rather call Telkom and have the “Call Hunting” feature enabled on your lines. See above for more details on Hunting.

  4. Will Paytel work with our Switchboard?
    Yes definitely.  Paytel works with any switchboard, any land line and any IVR system.  In fact, the more lines you have the more money you make.  Paytel is  simply a virtual number which is diverted to your existing office number.  So should someone call your Paytel number your office number will ring and you start earning money.  There is nothing more to it! !

  5. Does the size of our business matter?
    Not at all!  Paytel works perfectly for all business sizes from massive corporate helpdesks to the one man home business.   It is an extremely versatile number.

   
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Costs
   
  1. What does Paytel cost?
    To activate your number permanently a once off activation fee of R360 will be charged that will give you lifelong access to your number providing that you use it to receive no less than 5 minutes of calls per month (averaged over 3 months). There are no monthly fees for Paytel and you can try it for free for 30 days. The R360 activation fee will be deducted  from your listed bank account which you used during signup.


  2. What does it cost to call a Paytel Number?
    Paytel numbers are charged at the standard cell phone rate of R 2.85 incl. VAT per minute. Free minutes do not apply.  On average 80% of callers will call your business from a cell phone and would have been paying cell phone rates to make that call in the first place. So Paytel allows you to generate income from money that your customer would have spent anyway and the impact on customers is therefore minimal. Some large companies such as Computicket , the AA, Junk mail and BizFax already uses this type of service.


  3. Are there any other hidden costs?
    No

   
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Technical issues and problems
  
 
  1. My Paytel number is engaged when I call it?
    This could only mean one of two things. Your number has not been setup yet or you are calling from an unauthorized number such as a Vox phone line. If you number has not been setup yet please contact our technical support team on help@paytel.co.za.


  2. When I call my number it  says that it does not exists
    Your number setup has not yet been completed or it has been setup incorrectly. Please contact the Paytel technical support team on help@paytel.co.za


  3. My number sounds like it is ringing but my land-line does not ring?
    It may be possible that the Paytel number has been diverted to the wrong land-line number. Please contact the Paytel technical support team on help@paytel.co.za.


  4. I am receiving calls but no payments.
    It may be that people are still calling you on your land line number instead of  your Paytel number.  If this is not the case please contact the Paytel support team on help@paytel.co.za to investigate.

 

 

   
www.paytel.co.za
   
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