Paytel Terms of Use Policy

1) MINIMUM USAGE

After your initial first 6 months your Paytel number has to continually receive no less than 1 hours calls per month ( averaged over 3 months). Should your Paytel number receive less calls than 3 hours over a 3 month period we will give you a 30 day notice that your number will become eligible for recycling should the situation not change. If after a further 30 days there is no change on the number the number will be suspended and made available for recycling. This number may then be assigned to other customers.

2) ADVERTISING GUIDELINES

• Advertising material that contains your Paytel number should display cost of the service of R 2.85.
• The cost should be displayed in a font size no less that 30% of the font size of the Paytel number.
• Example of advertising i.e. Call 083 3492 0293 ( Vas rates apply, No Free minutes) or Please call 083 3920 2029 (call charged at R 2,85)
• The penalty of not adhering to these guidelines will either be suspension of the relevant number that or retention of revenues.

3) REFUNDS / 30 Day Trial

• Cancelation of the number or refunds must be claimed before the 30 day trail has ended.
• Upon signup, the last day of the 30 day trial will be displayed. Please ensure that your refund or cancelation is claimed before such date or no refund will be eligible after the trial has ended.
• Should payment have failed during the signup process and should no cancelation have been received during the 30 day trail the customer will still be eligible to pay for the activation of the Paytel service.
• If Paytel is unable to deduct payment for active numbers (after the thirty day trail has ended) Paytel may suspend the service or reattempt to process payment any number of times at any time after activation for up to 6 months after the number has become fully active (permanently active).
• No Refund will be eligible for numbers which are suspended due to abuse or not following the applicable advertising guidelines

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