Dealer     
 
 
Registering customers and agents etc.
  1. How to sign up a customer
  2. How long does it take for a customer to receive their number?
  3. Can I signup on a customer's behalf?
  4. How to sign up an affiliate (sales agent, etc.)
  5. How to sign up a dealer?
  6. How to cancel a customer trial and claim a deposit refund?
  7. Reasons why you will not be able to cancel a trial or claim a deposit refund.
Commissions and bonuses
  1. Commission / bonus  profit chart
  2. When is commission paid?
  3. How do commissions work on a customer 30 day trial?
  4. How does commission work on a dealer 90-day trial?
  5. How are bonuses calculated/paid?
  6. Do I earn commissions during my 90-day dealer trial?
  7. If I cancel my 90-day trial, what happens to commission earned?
  8. What do I earn on sales made by my affiliates and sales agents?
  9. Do I, as a permanent paid dealer, inherit the commission of dealers I signed up if they cancel their trial?
  10. Do I, as a permanent paid dealer, inherit the customers, clients, agents etc. of dealers I signed up if they cancel their trial?
  11. Do I, as a permanent paid dealer, inherit the customers, clients, agents and commissions of dealers signed up by my affiliates, (sales agents) if these dealers cancel their trial?
  12. Do I also earn commissions on sales made by the dealers I signed up?
General dealer questions
  1. What is the difference between an affiliate, sales agent and a dealer?
  2. What should I focus on for best profits?
  3. Do I automatically get a Paytel number if I become a dealer?
  4. What products can we promote and sell?
  5. What exactly will I be marketing?
  6. What else do I need to know about the service?
  7. When I buy a dealership, do I receive a dedicated area?
  8. How many dealers does Paytel intend to deploy in South Africa?
  9. Who exactly is the target audience?
Payouts
  1. How will I be paid?
  2. When will I get paid?
  3. Where do I see what I have been paid?
  4. When will I earn money and when not?
Reports and monitoring sales performance
  1. What does the number of clicks indicate?
  2. What is the difference between sign-ups and sales?
  3. Can I track a customers/dealers affiliates?
  4. How do I view customer and agent lists?
  5. Can I monitor agents' sales performance?
  6. Can I monitor my own performance?
 
Set up costs/deposits/90-day trial
  1. Are there any dealership fees
  2. What about dealership deposit refunds?
  3. Are there any other hidden costs?
 
   
How to use your website / website link and  dealer dashboard for best results  
  1. What is the main function of the dealer dashboard?
  2. How does the notice system: alerts and targets work?
  3. Will I receive training?
  4. How do I know that my website is working?
  5. How should I use the promotional material?
  6. How does my link/website work?
  7. How do ads work?
 
   
Marketing guidelines and rules  
  1. What am I not allowed to do?
  2. What is SPAM and how can I cover myself?
  3. What are the consequences of spamming?
  4. Where can I get email addresses from for marketing purposes?
  5. What is the best method of getting sales?
 
   
www.paytel.co.za
 
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Registering customers, agents etc.
  1. How to sign up a customer
    There are a number of ways to sign up a customer.  A customer can sign up directly on your website, via a faxable A4 application form containing your referral number or via the dealer dashboard directly.  Your affiliates can use their own websites and application forms in the same way and the system will detect that they are your affiliate and will register the customer under you.
    • Website: when a customer goes to your website on their own and sign up, they will become your customer automatically. They can sign up directly from your home page. Your website's name is visible on the dealer dashboard
    •  A4 fax form:  customers can sign up using a printable A4 application form.  You can find this form on your dealer dashboard on the right under "add new" click on "Print A4 App Form: Trial/No Trial". You can print this form and take it to the customer's office for signature.   The application form can then be faxed to Paytel for registration. 
    • Via the dealer dashboard:  If dealers has the customer approval and details then a dealer will be able  to register a customer him/herself via the dealer dashboard after logging into the dealer account. Simply click on "add new  customer".   NOTE  NB!:  customers who are registered this way will receive a phone call from the Paytel helpdesk to confirm the details and the transaction amount etc.  These phone calls will be recorded and will serve as a valid contract.

  2. How long does it take to signup a customer?
    Once the application has been completed a verification email is automaticity sent to the customer to confirm the registration and to verify their email It will take approximately 48 business hours for the new Paytel number to be created once the customer email has been verified. Note that this is an estimation and may take longer. Once the Paytel number has been set up and diverted to the customer number we will send the customer a link via email to collect the new Paytel number. The customer needs to click on the link to view the number. It is important to use the correct email (contact person) for the company/customer.

  3. Can I sign up on a customer's behalf?
    Yes, but not without the customer consent!  Whenever you load a customer via your dealer dashboard,  the customer will first receive a call from the Paytel help desk and the order will be confirmed over the phone.  This phone call is recorded and will serve as a recorded contract between Paytel and the customer.

  4. How to sign up an affiliate (sales agent)?
    Affiliates (or sales reps) can be signed up in two ways and is an immediate sign up with no setup costs.  Affiliates can sign themselves up directly via your website or you can sign up an affiliate via your dealer dashboard.
    Website:  To sign
    up on the website you have the option to give the affiliate a link directly to the affiliate section which you can send to them via email or your ads can link directly to the affiliate section.  You can get these ads and links in the "promo material" section on your dealer control dashboard.  Affiliates can also scroll down on your homepage and click on LEARN MORE next to earn 50% commissions.
    Dealer dashboard:  Once you have logged into your dealer account simply click on the   "Add new
    sales rep/affiliate" link and follow the instructions.


  5. How to sign up a dealer
    Dealers can only be signed up via the website (not via the dealer dashboard or via the application form).   The dealer can sign up themselves by going to the dealer section on your website and following the procedure. If you have the person's details you can do this procedure on their behalf, however a confirmation email will be sent to the dealer that needs to be confirmed by clicking a link in the email. The dealer will receive a phone call from the Paytel help desk to confirm payment (which will serve as a recorded contract).

  6. How to cancel a trial and claim a deposit refund
    To cancel a trial a customer or dealer has to login to their Paytel accounts and click the (cancel trial) links.  


  7. Reasons why you will not be able to cancel a trial or claim a deposit refund.
    It goes without saying that you will be unable to cancel a trial after the trial has expired! To qualify for a R500 deposit refund you will therefore need to cancel your trial BEFORE the 90
    -day trial has expired. The system will not allow you to cancel a trial after it has expired and the R500 deposit will be forfeited and used as payment towards your full dealership. No refunds will be given after the 90 days if the trial has not been cancelled within the trial period.                                                                                                                                               
    SECONDLY:   Deposits can only be claimed back on days 90 to 135 after your sign
    up date as a dealer.  What this means is that you cannot receive a deposit refund (actual payment) for R500 until the trial expiry date has passed.   You will be able to claim your deposit refund for a limited time of 45 days after your trial has expired (note: cancelled but expired). If you attempt to claim a payment from the system outside of these dates you will not be able to claim a deposit refund. The point remains that if you do well with your business and put in the required effort to make it a success, then you will not need to claim back your deposit and this should, therefore, not be your primary concern, but it is important to bring this under your attention.
     
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Commissions and bonuses
 
  1. Commission/bonus Profit chart
    Please click here to view the full commission chart layout.  In general, commissions are calculated as follows:
    • Customer sign up by dealer:  R200 commission.
    • Customer sign up by affiliate:  Dealers  get R20,  affiliate gets R180 (50%).
    • Earning per number usages/calls received per number:
      -  25c per minute on calls from MTN (
      peak);
      -  12c per minute on calls from other operators such as Telkom,
      and Vodacom (peak);
      -  7c per minute for after hour calls from other operators such as Telkom
      ; 
      -  25c per minute on after hours calls received from MTN number
      ;
    • Bonus marketing allowance:
      -  Dealer
      signed up by another dealer: Between R 4320 and R5640.00 bonus.
      -  Dealer signed up by affiliate (sales rep): Dealer gets between R 2880 and R3760
      affiliate gets between R1111 and R1450.



  2. When are commissions paid?
    In general commission is paid at the end of the following month during which the payment has been received.  In other words, if a commissionable payment is received from a customer you will receive the commission for that payment at the end of the next month, when all commission for the previous months are paid over in one payment. Effectively a month in arrears.
                                                                                                                                          
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  3. How will commissions work on a customer 30 day trial?
    When a customer signs up for a 30 day trial commission will only be paid if the customer decides to use Paytel and pays the R360 set up fee! Once a customer has paid commission the transaction is seen as a sale and commission becomes eligible. 


  4. How does the sign up commission work on a dealer 90-day trial?
    It works the sa
    me as the commission earned on the customer sign up above. Only once the new dealer has successfully paid his start-up fee will the transaction be counted as a sale and will commission become payable.
     

  5. Hoe are bonuses calculated/paid?
    Confusion can exist about how bonuses are earned and how they are paid. Only a customer that is signed up during the period of the bonus offer will be eligible to generate bonuses. This is important to understand because some of these customers may signup as a 30 day trial or a 90-day trial during that time and will therefore become eligible for a bonus BUT only should that customer pay!  Customers who are not taken into account for bonus calculations are customers who did not pay or signed up for a 30 day trial and then cancelled that trial. For example, should Paytel offer an incentive bonus of R100 per customer extra for the month of April, customer who signed up during this time (and paid) even 45 days later will generate a bonus of R100 to the dealers.  However, customers that signed up during April (i.e. 30 day trial) who does not pay will not be included in bonuses.   In conclusion, no bonus will be paid out on a bonus offer unless a customer has paid the outstanding invoices. Similarly, if you need to register five customers in a specific week all customers will be taken into consideration even if they pay 100 days later. Consequently, on bonuses like this it may take some time to pay out as we need to wait for up to five customers' payments to clear before the bonus becomes valid. 


  6. Do I earn commissions during my 90-day dealer trial?
    Yes and no.   All commission and bonuses earned by you will accumulate in your virtual Paytel dealer account until your full dealership sign
    up fee has been paid. COMISSIONS ARE ONLY PAID OUT TO PERMENENT DEALERS! This commission can be used as payment towards your dealership sign up fee. If your accumulated commission exceeds the sign up fee the sign up fee will automatically be deducted and your permanent dealership will be enabled. Only after this point will commissions be paid out to you.  If your accumulated commissions do not exceed your dealership sign up fee you can pay in the difference. What is  very important to understand, though, is that should your commission not exceed your dealership sign up fee and should you not pay the balance of your dealership signup fee, or should you cancel your 90-day trial, all accumulated commissions will NOT be paid out and will be forfeited! Furthermore, the bonus  will reflect on your account during the 90-day trial, but NO bonus payouts will be made to dealers who have not paid their sign up fee!


  7. If I cancel my 90-day trial, what happens to the commission earned?
    Commissions earned by a dealer during a 90
    -day dealer trial will be forfeited should the trial be cancelled or should the full dealer sign up fee not be paid.  Commission will accumulate in your account and can be used towards payment of the dealership sign up fee only.  The dealer on trial only has to pay the balance of the dealership fee to become a fulltime dealer.


  8. What do I earn on sales made by my affiliates and sales agents?
    You will earn the most on sales made by yourself directly
    . However, it is important to understand that affiliates and sales reps earn only once-off commission and not ongoing usage commissions on calls received. You will therefore ALWAYS earn the FULL commission on calls received by your customers (i.e 15c per minute). What this means is that all the customers that they sign up becomes your customers directly.  On customers registered by the affiliate you will earn less on the signup fee only. i.e. Should an agent sign up a customer the agent will earn R180 commission and you as the dealer will earn R 20.   If you signup the customer yourself you will earn R200.   Your aim as a dealer, however, is not to generate income from sign up fees, but rather from calls received by your customers because this is a passive, ongoing income.  Agents earn nothing on calls received by your customers.   You should always view the once-off sign up commissions as a marketing allowance used to generate sales.   What this means is that you have R200 to spend per customer acquisition.  


  9. Do I, as a permanent, paid dealer, inherit the commission of dealers I signed up if they cancel their trial?
    Yes, but there is one exception.  All the commission that has accumulated in another dealer
    's account will fall to you except bonus commissions.  This is mainly to prevent dealers from signing up for the free trials and constantly pocketing bonus offers made to the new dealer on trial only. For this reason bonus commission such as the R5000 bonus for sign up five dealers in your first 14 days will not be inherited.  Bonuses are special offers from Paytel and are not included in the dealership agreement and therefore do not count.                                                                                                                                           How this works: Permanent dealers will inherit all the commission of dealers they signed up that did not become permanent dealers, i.e. when you as a permanent dealer, promote and sell a dealership to another person. If that person (the new dealer) signs up on a 90-day trial basis and cancels their trial, you as the referring dealer will inherited that dealer's customers, and all his existing commissions (excluding bonuses). This includes dealership commissions and following is a very good example. You sign up a dealer, who signs up another dealer, who inturn signs up another dealer. Now the dealer that you appointed decides not to invest and cancels his trial and the dealers that he signed up also decides to cancel, but the third dealer decides to become a dealer, you will received the payout marketing allowance on that dealer even though you had no communication with him whatsoever.  In conclusion, if any dealer pays his dealership fee, no matter how far below you , you are guaranteed to earn dealers sign up commissions.

    .
  10. Do I, as a permanent, paid dealer, inherit the customers, clients, agents, etc. of dealers I signed up if they cancel their trial?
    Yes. Note though that the agent and customer STRUCTURE from that dealer is moved over to you intact, which means that those sales agent
    s, with their customers, will come to you. You simply step in as replacement dealer.  That sales agent will not be bypassed because the dealer who recruited him is no longer a dealer. You will inherit the sales agents, the customers and everything from that cancelling dealer in such a way that it does not influence the sales agents and affiliates.  Customers that were signed up directly by the cancelling dealer will consequently then also fall directly under your dealer referral code.  


  11. Do I, as a permanent, paid dealer, inherit the customers, clients, agents and commissions of dealers signed up by my affiliates (sales agents) if these dealers cancel their trial?
    Yes, same as
    the above three answers.


  12. Do I also earn commissions on sales made by the dealers I signed up?
    The short answer is NO
    . However, as can be seen in the questions above, should that dealer not pay his full dealerships fee or cancel his trial you will inherit the customers of that dealer and earn ALL the commission from sales made by them with the exception of bonuses. 

 

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General dealer questions
 
  1. What is the difference between an affiliate , sales agent and a dealer?
    An affiliate and sales rep is the same thing on the system, but some dealers like to give their sales reps a basic salary as well.  Both earn the same commissions. In general, affiliates are independent people or other websites that promote your product in return for a profit per SALE.  The affiliate programme is 100% free and if they don't make any sales they don't get any payment, it's that simple. The affiliate  programme is promoted on your website and has an  online registration and enrolment process allowing you to get your own affiliates just by promoting your website.  It is actually strongly recommended that you promote the affiliate programme separate and as a "free income opportunity".  Many people working from home that do not have funds to start their own business will be interested in becoming affiliates as time is flexible and income is based on performance. Affiliates earn R180 per sale on customers they signup and for a limited time, will also earn R1820 marketing allowance per dealer that signs up through them.  You, as the dealer who appointed the affiliates (freelancing sales reps), will earn R20 on all product sales they make and a R3750 bonus marketing allowance on all the dealer registrations  that they make successfully*.   You could appoint permanent sales reps and in the same way you would signup an affiliate.  The only difference is that you could by your own choice also offer  sales reps a basic salary. Sales reps doing telesales are the most effective way of generating sales and income. We suggest that successful dealers have no less than 3 permanent sales reps.  Sales reps and affiliates receive only once-off commission and do not earn ongoing re-occurring income (passive income) on the minutes received on number as dealers do.  This is a huge advantage for dealers as well as, the fact that the dealers can appoint sales agents and affiliates.


  2. What should I focus on for best profits?
    Dealers who are able to appoint permanent telesales reps should perform the best. Initially it is important to focus all your attention on getting affiliates and  sales reps. The bigger your sales network, the more likely you are to make a good, consistent profit every month.  If you log  into your dealer account your dealer dashboard can assist you to monitor and manage your affiliates and agents and does automatic pay outs to them, helping you to focus on motivation and the appointment of more agents.  There is also the limited offer, while Paytel is still appointing dealers, that  should any of the affiliates become dealers, you will earn a "good buy" reward of up to R5 800.  The affiliate will no longer be your agent but the customers he signed up during the time he was your agent will remain your customers. Getting 10 of these per month would already bring you to an income of R58000, giving you business a massive boost.  You could use these funds for appointing sales reps and doing marketing, boosting your permanent passive income generated from minutes received by your customers.

                                                                                                                                        
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  3. Do I automatically get a Paytel number if I become a dealer?
    Dealers on the 90-day trial do not get a free Paytel number. Once you have paid your full dealership fee you are entitled to a free Paytel number.  



  4. Which products can I promote and sell?
    We will be adding a range of products that you will be able to promote. Currently you will only be able to promote the Paytel numbers and for a limited time the Paytel dealership.


  5. What exactly will I be marketing?
    Your dealership agreement is for the sale and appointment of customers using the Paytel numbers to generate revenue based incoming calls received on that number.  These numbers will generate an income to you in two forms.  The first is once-off sign up commission earned from the customers' sign up fee, and the second, most important is the usage commission earned on the minutes received on each number.  Successful dealers will focus on generating minutes as this is the passive income portion that leads to long term ongoing income. Usage commission leads us to the next point of generating sales through agents and affiliates. The affiliate programme is actually what you should be focusing on to launch your business because the more good, reputable agents and affiliates you have, the larger sales network you'll have, generating more sales. In the end, promoting the affiliate programme is one of the most import things you should focus on. The affiliate programme is 100% free you and anybody are welcome to join.  Each affiliate will get their own, affiliate link/website that is linked directly to yours.  Affiliates and agents can sign up directly from your website and you will be able to manage them  via your dealer dashboard. The  affiliate programme is therefore automated, including the payment system that does commission pay-outs to these agents.  You have to focus on appointing agents, getting them motivated and then ultimately, on getting customers that generate minutes trough your agents and through your own sales efforts.     

    The dealership marketing allowance is an extra income  received due to spill
    -overs.  What we mean with this is that  people use
    d to become interested in becoming dealer's by looking at  another dealers website and in the past, the dealer whose website it is, received no commission or reward for that referral.  Since we have business brokers promoting the dealership we thought it only fair that should a person become interested in the dealership by going to your website, that you should get a reward (see commissions). For a limited time while we are still appointing dealers we are allowing dealers to earn the same referral commissions as brokers. Please note that this is not part of the dealership agreement that we have made with you and is a limited time addition. It is, however, a very effective way to generate income to get your business started with a bang. I would personally recommend that while the offer is on the table that this should be one of your main areas of marketing. Once again, we have provisioned your website to sign up dealers as well. There are a couple of additional benefits of sign up dealers which we have discussed elsewhere (see commissions and bonuses) 


  6. What else do I need to know about the service?
    At all times d
    ealers fall within the  terms and conditions of marketing and sales.  Paytel makes no predictions on profitability and income is based only on sales generated by the dealer or his respective agents and affiliates.

                                                                                                                                          
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  7. When I buy a dealership, do I receive a dedicated area?
    No.  Dealers can operate in any area and promote sales in any area. Only regional office franchises are restricted to a specific area but these have additional benefits.



  8. How many dealers does Paytel intend to deploy in South Africa?
    Paytel will appoint a limited number of dealers in South Africa.  The reason for this is that we do not want to saturate the market and want to give dealers a fair advantage to compete and generate income.  We intend to appoint about 1000 dealers. However, this will depend on the performance of the existing dealer network. We may want to increase or decrease this amount of people.



  9. Who exactly is the target audience?
    It depends on what you are marketing the product, dealership or affiliate programme.  The target market for the Paytel numbers are business owners or telephone account managers in any and all sizes of business. This is a relatively segmented market.  The affiliate programme  and dealership basically has a wide market range and anybody interested in generating additional income or starting a full-time business can potentially get involved.  Focus on people in the agegroup 25 to 55. 







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Payouts
    
  1. How will I be paid?
    We will pay you directly into the bank account you supplied during signup.  You can view your bank details on the "My Paytel"  section after you logged onto the Paytel website.
      Paytel allows only for one bank account for all your accounts (dealer account Paytel number account). 


  2. When will I get paid?
    Money generated from
    sales will be paid into your account at the end of the next month during which the payment has been received.  The minimum payment amount is R500 so should the amount owed to you be less than R500, it will be rolled over to the next month for payment and until the R500 threshold has been reached. During a dealer trial, no commissions are paid out. Commission pay-out will only be made to permanent dealers who have paid their full dealership sign up fee.  Should a dealer be unable to cover his/her sign up fee, the commissions will be forfeited, and seen as a down payment towards the dealership sign up fee. 


  3. Where do I see what I have been paid?
    You will be able to view all earnings online
    once you have logged onto your dealer account.  Once logged on, go to the dealer dashboard, click on "Stats" and follow the report further down by clicking on the applicable links in the general reports.



  4. When will I earn money and when not?
    If customers don't pay, or claims a successful refund no commission is earned.  Commissions are only paid on actual payments received and are not applicable for trial sign ups! If commission were already paid out to a dealer and afterwards, the customer receive a refund, the commission amount will be deducted from  the dealer's account and appear in the dealer account as a credit balance. The commissions will therefore be deducted from the next commission payout to the dealer.


 
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Reports and monitoring performance
    
  1. What does the number of clicks indicate?
    Paytel supplies you with a variety of unique, trackable links to your website. Whenever someone clicks on any of these links in an email or from a website ad for example, that click, together with the unique link, is recorded in the database.  We only track unique clicks per session so if the same person would click on your links 5 times in a row, then it will only count as one click.  However, should that person return tomorrow and click on that link again it will again be recorded in the database as a click because his session has ended.  All this information is gathered and given to you as a statistic to measure the effectiveness of your advertising campaign. Whether your online or email ads are getting the desired results is very valuable information to have. If you sent out 1000 emails and only received twoe clicks on the unique link used in that email, then you can see that the email was ineffective(subject line was wrong, emails were blocked by spam filters, email did not reach its recipients, etc.). If you placed ads on a website, you can measure how many people clicked on that specific ad. A link such as in the example below can be added to pictures or any type of mass link.

    Link example:   
    http://www.paytel.co.za/?RID=20&LID=1      

    In the above example you can see the red portions "LID=1".   LID stands for "Link ID" which is a unique traceable link number for that specific link. 
    In this case, the Link ID = 1, which means it is link number 1. Every time someone clicks on this link, link Id one will record a hit in the database and this will be shown to you as a statistic.  


  2. Difference between signups and sales?
    Signups are people who registered but have not yet paid.  This includes people who signed up for a 30 or 90-day trial. Sales are simply registrations that have generated a payment.  


  3. Tracking customers/dealers/affiliates
    Customers are tracked on your website in different ways.  If a customer starts a registration and does not complete it, you will be able to see that customer details  (such as email address) in your dealer account.  This will allow you to contact or communicate with the customer to assists in completing the registration. Secondly, the website will automatically follow up on customers that have done incomplete registrations, sending them special offers and discounts to motivate them to sign up. 


  4. Viewing customer and agent list?
    You will be able to view a complete list of all your affiliates and customers from the dealer dashboard. To view list of customers simply click on  the "Customers" link. Once on this page you will notice that there are three links at the top namely "Customers List", "Affiliate List", "Dealer List". By clicking these you will be able to view the different registration types. Each customer has a status of "Active" or "Incomplete"
    "Incomplete" means that they have not yet completed their registrations and stopped somewhere along the path. "Active" means that they have completed the entire registration process successfully; however it does not mean they have paid yet.

    AFFILIATES:In the affiliate list you will be able to view a further breakdown of customers signed up by that affiliate.
    You will notice that some of the affiliates have small plus signs to the left of their names. This will expand to expose the affiliate's customers list when clicked.


  5. Monitoring affiliate / agent performance
    To monitor your agents' performance, click on "Monitor Agent Performance".  This is an extremely detailed report that can be broken down even further by click on the values in the columns on the right (such as sales, clicks, etc.).  By clicking here you will receive a detailed popup report on that specific agent for that specific column such as sales, customers, etc.  In this report you can also choose in which order the list must be sorted by clicking on the column heading. It will then rearrange the list according to the category allowing you, for example, to see the agents with the most sales from the top down.  Spend some time on this list and see what is clickable. It has many more features than what is seems like at first.


  6. Monitoring own performance
    Click on "Reports and Stats" or "
    Stats" to view the "dealer high level report".  Note that on this page you can choose the date range for the statistics you would like to see.  This page gives an overview of all the aspects of your sales, sign ups and profits for the period selected.   For example, if you would like to see how many customers you signed up in the last month, simply select last month's date range and look at the "Sign up Status Report"  for that month.

   
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Set up costs/deposits/90-day trial
  1. Dealership fees?
    The dealership signup fee is R18 800 including VAT.  Dealers who are able to pay cash in advance will receive a discount of R4000.  Various arrangements can be made for payment so if you are on a 90-day trial please ensure to communicate with Paytel before your dealership is automatically cancelled and all commissions are forfeited. From the moment a person signs up as a dealer either on a 90-day trial or cash upfront, all dealership terms and conditions are applicable to that dealer.   No commission payouts of any nature will be made to any dealer who has not yet paid their outstanding dealership sign up fee. For this reason all income generated or commissions earned during the 90-day free trial will first be deducted as payment towards the dealership signup fee before profits are allocated to the dealer.  Should the trial be cancelled (dealership application be cancelled)  during a trial or before the dealership sign up fee has been paid, all commissions to date will be forfeited.


  2. Dealer deposits and refunds?
    Dealers opting for a 90-day trial has to pay a refundable (terms apply*) deposit of R500.  The deposit will only be refunded if the correct cancellation procedure is followed which has been designed for a specific reason.  Deposits can only be collected during days 90 to 135 after the date of dealer registration. Deposits are required to be kept for the entire initial 90-day trial period even if the trial has been cancelled. The deposit  will not be paid out before the 90 days has expired.  Similarly, deposits have to be claimed within 45 days after the trial has expired. Here are the steps to claim a dealership deposit refund:

    1)
     Firstly the dealership trial has to be cancelled within the 90-day trial period, in other words BEFORE the trial expires. Failure to this voids a deposit refund.

    2) Once the trial has been cancelled
    , the dealer has to return to the dealership control dashboard (by logging on) after the 90-day trial has expired. This would mean that the dealer has to log in between days 90 to 135 after dealer registration and click on "claim deposit refund".  This link will only be clickable (active) during these dates so please do not forget to claim the deposit payback during this time.

    3)  Once both steps one and two above
    have been completed, the deposit should be refunded within 5 business days.  If the deposit has not been refunded during that time please ensure that you contact our help desk or send an email to help@paytel.co.za  


  3. Are there any other hidden costs?
    The dealership costs R800 per year, other than that there are no other hidden costs

   
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How to use your website / website link and  dealer dashboard for best results    
  1. What is the main function of the dealer dashboard?
    Use your dealer dashboard  to manage your dealership, monitor profits and sales, monitor sales agents (affiliate performance) and to manage any changes your website details.


  2. How does the "Notices system: Alerts and targets" work?
    This is one of the reasons you should regularly log onto your dealer dashboard.  We give online training, new notices and assign sales targets with bonuses by means of this online notification system.   For best result in your business you should follow these.  Note that each topic or announcement can and should be dismisses once read.  Once dismissed, it will be achieved, allowing you to still access this information later at any time. To view older announcements simply click on the "view all" link of each section and you will be able to view older tasks, bonuses, etc.
    .


  3. Will I receive training?
    Basic online training will be provided an can be accessed from your dealer dashboard. Simply scroll down to the bottom to find the training section. As you progress new training modules will be added to assist you in keeping the sales up.


  4. How do I know that my website is working?
    Well that's quite simple really.  You simply go to your website link and see if your website pops up.   To go to your website type your website name (referral link) into your internet browser (not Google search)
    . If you do not know what your website  name is the referral link can be seen at the top of your dealer dashboard, i.e.  "your website:   http://shop.cashforcalls.co.za".  If your website with your contact details pops-up, congratulations your website is working.  If not you can follow these steps:

    1) Make sure you spelled you website correctly
    .
    2) Ensure that you have not typed it into Google search, but instead into the URL box of your browser.
    3) Ensure that  your website has been set
    up correctly in your control panel by going through the "Setup Website" process again and checking everything.
    4) If your website still does not appear please send an email to
    help@paytel.co.za
    .


  5. How should I use the promotional material?
    There are various promotional options you can use to promote your business.   This includes, online advertising with, Google, Facebook, YouTube and lots more
    as well as  email, newsletters, pamphlets, newspaper ads, direct marketing, telesales and lots more. We will be trying to cover most of these scenarios in the "Promotional Material" section.   Each section should have its own description on how to use those ads.  Just follow the instructions on the page.


  6. How does my link/website work?
    The link indicated at the top of your
    dealer dashboard is actually your website's name.  Simply send your website name (link) to people or advertise this link.  Should anybody signup directly from your website they will become your customers.  Similarly, each of your affiliates (agents, etc.) will have their own website link. Referral website links are tied directly into your website and should a customer signup from one of your affiliate website, you will receive that customer. Making money by using the website is one of the easiest ways of selling Paytel, however, the difficult part is getting the correct traffic to your website.  A website without traffic is useless!  Ensure that you advertise.


  7. How do ads work?
    When copying ads from your control panel promotional section
    , each ad has a unique referral code starting with your website name. Each of these referral codes can be tracked to monitor the performance of your ad. For example, if you place an ad on Google we will be able to display to you the number of hits (clicks) your ad has received and then it will also show you the number of sales that has been generated from those clicks.  This allows you to determine a budget for effective advertising.

    There is a saying,  "how many R2 coins would you buy at R1 each".  If you buy 1 million, you get 2 million rand in return and so on.  This is the concept of online advertising,  if you can optimise your advertising campaign to allow you to spend R150 per customer acquisition and you earn R200 per customer acquisition, then you have mastered the art of online advertising.  You are still earning R 50 per client while at the same time this means is that you have an unlimited budget to advertise.   In fact the more you advertise the more you earn.

    Similarly
    , if you choose to promote the dealer programme for the limited time it is available, you will earn up to R5800 per dealer that you signup.  If you spend R2000 on average for advertising to get one dealer, you are still making a net income of R3800. So if you would spend R 20 000 per day on advertising, you can earn R58 000 per day with a net profit of R 38 000 per day.  But be aware, not all advertising will give you the desired results. You have to optimise, adapt and streamline your advertising through trial and error to get the correct combination of words and response.

 

 

   
Marketing guidelines and rules
 
  1. What am I not allowed to do?
    -  When promoting Paytel via email you may not use the brand name Paytel in the email.  You can explain the service or benefits, but not the trademark name. 
    -  All advertising has to be approved by our  marketing  department before it is publish or used.
    -  No false advertising or misrepresentation of profits of profits estimations may be used or made in any form.


  2. What is SPAM and how can I cover myself?
    To use email as an effective marketing tool you firstly need to understand the definition of SPAM according to South African law.
    South African law is different to the international law in the sense that  you do not need to get a person's permission to send them an email. However, this being said, the service providers in South Africa (such as MWEB) have chosen to operate on the international law guidelines. What this means is that if you break the international  spam law, they as a service provider have the option to block any further emails from you to protect their customer, but you will not be able to be "fined" or "prosecuted" under South African law unless you break the South African spam laws. In summary, the law in South Africa has only three criteria: 1) You must be able to disclose where you got the email address from if asked to do so (the identifying particulars) , 2) your email must contain a method to unsubscribe, and 3) Once a person has unsubscribed or requested to no longer receive notifications, newsletters, etc. emails must stop being sent to them. What this means is that  whenever you see an email address in a newspaper, yellow pages, ads on your emails you may use that email as long as you have the identifying particulars of where you got it from. Whenever you speak to someone, get their email address, send them an email and then after a couple of days give them a call to confirm if they received your email. 

    Spam Summary:
    Section 45 of the ECT Act requires the sender of an unsolicited commercial communication to observe three rules:
    1. Provide the consumer with the option to cancel his or her subscription to the mailing list
    2. Furnish the consumer with the identifying particulars of the source from which that person obtained the consumer's personal information, on request of the consumer.
    3. Refrain from sending a second unsolicited commercial communication to a person who has advised the sender that such communications are unwelcome.



  3. What are the consequences of spamming?
    If a sender does not observe these rules, the person is guilty of an offence and liable on conviction to an unspecified fine, or a maximum of 12 months imprisonment.
    A consumer may choose not to institute criminal proceedings against a spammer, but rather lodge a complaint with the Consumer Affairs Committee established by section 2 of the Consumer Affairs (Unfair Business Practices) Act, 71 of 1988. This option is created in terms of section 49 of the ECT Act.

    The ECT Act is available online via the government's website:
    http://www.gov.za/gazette/acts/2002/a25-02.pdf



  4. Where can I get email addresses from for marketing?
    Providing that you are operating within the
    spam law of South Africa, you can get email address from everywhere. Yellow pages, ads, news papers, magazines, or simply by talking to people. There are also companies that will sell database lists and email address to you in large scale. Search for these companies on Google, Yahoo, etc. There are actually many sources of email addresses. Start with your own contact list. If you do not know the persons name leave the name field blank. A very nice source of emails is the CC and BCC fields from emails that you have already received in your email inbox. I.e. the same email you receive from friends and business are often also sent to other people. These email address can be used to add to your mailing list. Collect as many emails as you can from everywhere and slowly build your email list. Try to invite a minimum of 25 people per day. You should be able to get at least one sale in every 50 customers you invite so it is important to keep going with it. Remembering that the business opportunity usually provides better results. Make sure you are aware and don't break the spam laws  which means you have to be able to identify where you got the email address from, if it is from an ad, for example.


  5. What is the best method of getting sales?
    We have found that unless you are in the telecommunications industry with existing customers that fit the target market, promoting the affiliate programme and dealership results in the highest short term profits.  Dealers that promote, sell, install or service telephone systems and switchboards should, however, focus on selling the product once they have setup their sales infrastructure and agents.  People who have no customer lists or contacts should focus on prompting the dealership and affiliate programme. The reason for this is that the market for this is big and you inevitably get customer sign ups (spillovers) through this form of advertising, not to mention customers signed up by the affiliates. Commissions earned from the sign up of dealers can significantly boost your business and marketing allowance, allowing you to generate more advertising resulting in more sales. The best way to advertise is by using sales agents - either direct or telesales and also online advertising such as Google AdWords, Facebook, etc.  This being said, depending on your set of skills and experience, many other forms of advertising can be very effective. When doing online advertising make sure that  your ads are optimised to create the highest click through rate. To achieve this is a very specific skill and takes trial and error to perfect. However, if you are able to optimise your online ads for best performance, this can be one of the most cost-effective, least time consuming methods to get sales.
 
     
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